1Business Information
Eli’s Elite Detailing LLC, doing business as Eli’s Elite Mobile Detailing, provides professional mobile vehicle detailing services.
- Address
- 1100 Corporate Drive, Birmingham, AL 35242
- Phone
- (205) 276-1231
- ElisEliteCars@gmail.com
- Website
- www.ElisEliteCars.com
Services are offered within a 30-mile radius of Birmingham, Alabama.
2Services and Packages
Services are offered through detailing packages.
The Essentials
The Elite
Vehicle size classification is determined solely by Eli’s Elite Mobile Detailing.
Ceramic coating, paint correction, and specialty services are not included unless quoted and paid for.
Additional services may only be purchased with a package and are not available on a standalone basis.
3Vehicle Size Selection and Pricing Adjustment
Customers are responsible for selecting the correct vehicle size when booking.
If Eli’s Elite Mobile Detailing determines that the vehicle was booked under the incorrect size category, the price will be adjusted to reflect the correct classification.
This adjustment applies only to vehicle size, including Extra Large vehicles such as Transit vans, Sprinter vans, high-roof vans, or extended wheelbase vehicles.
Customer approval is not required for size corrections. By booking, the customer agrees to pay the corrected price.
Refusal may result in cancellation, forfeiture of the deposit, and refusal of future service.
4Deposits
A deposit equal to twenty-five percent (25%) of the service total is required.
Deposits are refundable if the customer cancels more than seventy-two (72) hours (3 days) before the scheduled appointment. Cancelling within 72 hours (3 days) of the appointment forfeits the deposit.
No-shows forfeit the deposit and may be barred from future appointments.
Deposits greater than twenty-five percent are treated as standard deposits.
Eli’s Elite Mobile Detailing reserves the right to refuse the service; if the service is refused for reasons other than those described below, you will receive your deposit back less fees incurred.
Vehicle Condition Not as Described
If, upon arrival, Eli’s Elite Mobile Detailing determines that the vehicle is in a different condition than was described or agreed upon at booking, or has conditions that were not disclosed during the booking conversation (including but not limited to excessive pet hair, mold, biohazards, heavy soiling, or excessive debris), Eli’s Elite Mobile Detailing has the right to refuse service and retain the deposit. In such event the deposit is forfeited and non-refundable.
Eli’s Elite Mobile Detailing may, at its sole discretion, instead offer an adjusted price reflecting the actual condition of the vehicle. If the customer declines the adjusted price, service will be refused and the deposit is forfeited. If the customer accepts the adjusted price, the deposit will be applied toward the adjusted total.
5Weather Policy
Weather is evaluated solely by Eli’s Elite Mobile Detailing. Weather is not a valid reason for cancellation or refund of the deposit.
Appointments may be rescheduled if conditions are unsuitable.
6Payment Terms
Payment is due immediately upon completion unless otherwise agreed.
Card payment is preferred and may be stored on file.
Layaway options may be offered; however, service will not be performed until paid in full.
Failure to pay may result in legal remedies, including liens where permitted by law and recovery of administrative costs.
7Chargebacks
Customers agree to contact Eli’s Elite Mobile Detailing before initiating any chargeback.
Improper disputes may result in recovery of fees and associated costs.
8Customer Responsibilities
Customers must:
- Remove all personal items and trash
- Provide safe access to the vehicle
- Ensure the vehicle is available
A $150 fee applies if items must be removed.
Customer-Provided Water and Electricity
By booking mobile service, Customer authorizes Eli’s Elite Mobile Detailing to use reasonable amounts of available on-site water and electrical power when necessary to perform the scheduled services. Customer agrees to provide access to functional water connections and standard electrical outlets upon request.
Customer is responsible for ensuring that any customer-provided water supply, electrical outlet, circuit, extension point, or other utility connection is safe, functional, and suitable for use. Eli’s Elite Mobile Detailing is not responsible for pre-existing defects, failures, inadequate capacity, tripped breakers, plumbing issues, or other problems associated with customer-provided utilities, except to the extent caused by the Company’s negligence.
9Satisfaction Guarantee
If anything is missed, customers must notify Eli’s Elite Mobile Detailing within five (5) days and provide photos.
Valid concerns will be addressed within reason at no additional charge.
10Accountability for Damage
Eli’s Elite Mobile Detailing performs services with care, professionalism, and respect for every vehicle.
If damage occurs as a direct result of negligence during the performance of services, Eli’s Elite Mobile Detailing will take responsibility and cover the reasonable cost of repair or restoration.
Customers must provide clear evidence that the damage was caused during the service. Before and after photos and service documentation may be used to determine responsibility.
Customers agree to allow Eli’s Elite Mobile Detailing the opportunity to inspect and remedy any issue before seeking third-party repairs.
Responsibility is limited to the reasonable cost of repair necessary to restore the affected area and does not extend to unrelated improvements, upgrades, diminished value claims, or consequential losses.
Eli’s Elite Mobile Detailing is not responsible for:
- Pre-existing damage
- Normal wear and tear
- Hidden defects or prior repairs
- Mechanical or electrical failures unrelated to service
- Damage discovered after the vehicle leaves the service area unless promptly reported
11Paint and Surface Risks
Cleaning may reveal existing defects. Eli’s Elite Mobile Detailing is not responsible for prior damage or paint failure.
12Interior Risks
Interior cleaning may expose wear or aging materials. The company is not responsible for dye transfer, cracking, or pre-existing conditions.
13Water and Electronics Disclaimer
Detailing involves water and moisture. The company is not responsible for issues caused by defective seals or prior damage.
14Service Refusal
Service may be refused or stopped if conditions are unsafe or inappropriate. Payment for work performed remains due.
15Photography Consent
Customers grant permission to photograph vehicles for documentation and marketing purposes.
16Indemnification
Indemnification, Defense, and Hold Harmless
Customer agrees to defend, indemnify, and hold harmless Eli’s Elite Mobile Detailing, its owner, employees, contractors, agents, successors, and assigns (collectively, the “Company Indemnitees”) from and against any and all third-party claims, demands, actions, causes of action, liabilities, damages, judgments, fines, penalties, losses, costs, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to any of the following, except to the extent finally determined by a court of competent jurisdiction to have been caused by the gross negligence, wantonness, or willful misconduct of a Company Indemnitee:
A. Customer-Provided Information / Instructions
- Any false, incomplete, inaccurate, or misleading information provided by Customer.
- Customer’s specific instructions, requests, approvals, or refusals related to services, chemicals, methods, or areas to be serviced or not serviced.
B. Vehicle Condition / Pre-Existing Issues
- Pre-existing damage, defects, failures, or weaknesses in or on the vehicle, including but not limited to:
- paint defects, repaints, failing clear coat, oxidation, rock chips, scratches, dents
- loose, cracked, brittle, faded, or aged trim/plastics
- faulty electronics, sensors, cameras, infotainment components, battery issues
- worn upholstery, torn stitching, weakened fabric/headliners, damaged carpet
- aftermarket modifications, wraps, coatings, tint, adhesives, badges, or accessories
- Damage or loss arising from latent defects or conditions not reasonably discoverable during ordinary visual inspection.
C. Job Site Safety / Access Conditions
- Unsafe, illegal, or unsuitable service conditions at the service location, including but not limited to:
- restricted access, narrow spaces, traffic exposure, unstable ground/surfaces
- poor lighting, overhead hazards, water/electrical hazards, animals, children, bystanders
- interference by Customer or third parties during service
- Any claim arising from Customer’s failure to secure a safe and lawful work area or obtain necessary permission for service at the location.
D. Personal Property Left in Vehicle
- Loss of, damage to, or claims involving personal property left in or on the vehicle, including but not limited to cash, jewelry, electronics, documents, firearms, tools, and other valuables.
- Claims by third parties alleging ownership or loss of property left in or on the vehicle.
E. Customer Conduct / Legal Compliance
- Customer’s negligence, misconduct, unlawful activity, or breach of these Terms.
- Customer’s failure to disclose hazards, biohazards, infestations, sharp objects, weapons, or dangerous substances in or around the vehicle.
F. Third-Party Ownership / Authority Issues
- Any claim by a spouse, lienholder, co-owner, employer, leasing company, fleet manager, or other third party arising from Customer’s lack of authority to authorize services on the vehicle.
- Any claim that the Company relied on Customer’s authorization to access, move, or service the vehicle.
Defense and Cooperation
If a claim potentially subject to this section is brought, Customer shall:
- promptly cooperate with the Company in investigation and defense of the claim,
- provide relevant information and documents reasonably requested, and
- reimburse covered defense costs as incurred, to the extent permitted by applicable law.
The Company may assume the defense of any such claim with counsel of its choosing, at Customer’s expense, where this indemnification obligation applies.
No Expansion of Company Liability
This section does not create any duty or liability on the part of the Company beyond what is otherwise required under applicable law or these Terms. This section applies only to the maximum extent permitted by law.
Severability / Blue-Pencil Intent
If any portion of this section is held invalid or unenforceable, that portion shall be enforced to the maximum extent permitted by law, and the remaining portions shall remain in full force and effect.
Survival
This section survives completion of services, payment, cancellation, and termination of the parties’ relationship.
17Governing Law
These terms are governed by the laws of the State of Alabama. Disputes shall be handled in the State of Alabama.
18Entire Agreement
These terms constitute the entire agreement between the parties.
19Severability
If any provision is found unenforceable, the remainder remains valid.
20Acceptance
By booking or receiving service, the customer agrees to these Terms of Service.
21Drug and Controlled Substance Policy (Zero Tolerance)
Eli’s Elite Detailing LLC d/b/a Eli’s Elite Mobile Detailing maintains a strict zero-tolerance policy regarding illegal drugs, unlawfully possessed controlled substances, and drug-related activity at or near any service location, vehicle, or appointment.
Service is provided only in a safe, lawful, and professional environment. Any violation of this policy is a material breach of these Terms.
Prohibited conduct includes, without limitation:
- The presence of illegal drugs, unlawfully possessed controlled substances, or illegal drug paraphernalia in or around the vehicle or service area
- Use, possession, handling, preparation, sale, transfer, or distribution of illegal drugs or controlled substances during or in connection with the appointment
- Customer or any person present being visibly impaired or under the influence to a degree that creates a safety, communication, or liability risk
- Instructing, requesting, or expecting Eli’s Elite Mobile Detailing to touch, move, hide, dispose of, transport, or store any suspected drug, controlled substance, or paraphernalia
- Any unlawful activity, suspected unlawful activity, or unsafe conduct related to drugs or controlled substances at the job site
Right to Refuse or Stop Service
If Eli’s Elite Mobile Detailing observes, smells, suspects, or reasonably believes that drugs, controlled substances, or drug-related activity may be present, Eli’s Elite Mobile Detailing may, at its sole discretion and without further investigation:
- Refuse to begin service
- Stop service immediately
- Leave the job site immediately
- Cancel the appointment
- Refuse future service permanently
Payment, Deposit, and Fees
A violation of this policy is grounds for immediate service refusal or termination. In such event:
- Any deposit is forfeited and non-refundable
- Payment remains due for any work already performed
- Eli’s Elite Mobile Detailing may charge for reserved time, travel, setup, and administrative costs to the extent permitted by law
No Handling / No Disposal
Eli’s Elite Mobile Detailing will not touch, move, remove, dispose of, or store any suspected drug, controlled substance, or paraphernalia. Customer is solely responsible for ensuring the vehicle and service area are free of prohibited items before service begins.
Documentation and Safety
Eli’s Elite Mobile Detailing may document the reason service was refused or terminated for safety, business records, insurance, or legal compliance purposes. Eli’s Elite Mobile Detailing is not liable for delays, cancellations, forfeited deposits, or other losses arising from enforcement of this policy.
Prescription Medication
Lawfully prescribed medication is not prohibited if legally possessed and properly stored, and if it does not create a safety risk or interfere with service. Eli’s Elite Mobile Detailing may still refuse or stop service if conditions are unsafe or inappropriate for any reason.
Customer Acknowledgment
By booking or receiving service, Customer represents and agrees that:
- the vehicle and service area will be free of illegal drugs and illegal drug paraphernalia,
- no drug-related activity will occur during the appointment, and
- Eli’s Elite Mobile Detailing may immediately refuse or terminate service for any suspected violation of this policy.
22Gift Cards
Gift cards issued by Eli’s Elite Detailing LLC d/b/a Eli’s Elite Mobile Detailing are redeemable only toward the detailing packages listed in Section 2 (The Essentials and The Elite).
Gift cards do not apply toward, and may not be used as credit for, specialty or add-on services, including but not limited to pet hair removal, mold removal, biohazard cleanup, ceramic coating, paint correction, paint protection film, or any other service quoted separately from a package.
Gift cards are non-refundable, have no cash value, and may not be redeemed or exchanged for cash. Lost or stolen gift cards will not be replaced.
If a vehicle paid for with a gift card has extreme or excessive pet hair, Eli’s Elite Detailing LLC has grounds to be compensated separately for the removal of the excessive pet hair at the standard trailer billing rate of $150 per hour. This charge is not covered by the gift card and is due upon completion of service.
All other provisions of these Terms, including vehicle size classification and pricing adjustment, apply to bookings paid with a gift card.
23Payment Obligations; Damage Claims; Setoff; and Collection
Customer’s obligation to pay for services performed is separate from any claim relating to alleged vehicle damage, property damage, dissatisfaction, warranty work, repair, reimbursement, or other claim against Eli’s Elite Mobile Detailing. Unless otherwise agreed by the Company in writing, the existence of such a claim does not suspend, reduce, cancel, or excuse Customer’s obligation to timely pay all amounts due for services performed.
Customer may not withhold payment, deduct, offset, charge back, or otherwise reduce amounts owed for services based upon an alleged claim against the Company unless the Company expressly agrees to the offset in writing or the offset is established by a final court judgment.
If Eli’s Elite Mobile Detailing accepts responsibility for damage and pays for or arranges the reasonable repair or restoration of that damage, such payment or repair shall be treated separately from Customer’s obligation to pay for detailing services performed and shall not constitute a refund, credit, waiver, or satisfaction of the service invoice unless expressly stated in writing by the Company.
If collection efforts or legal action become reasonably necessary to recover amounts properly due under these Terms, Customer agrees to pay, to the extent permitted by applicable law, reasonable costs of collection and enforcement, including court costs, filing fees, service-of-process fees, reasonable attorney’s fees, and other reasonable expenses incurred in collecting the unpaid balance.
24Past-Due Balances, Late Fees, Interest, and Collection Costs
Payment is due immediately upon completion of services unless otherwise agreed in writing. Any balance remaining unpaid five (5) calendar days after becoming due shall be considered delinquent.
To the extent permitted by applicable law, a delinquent account will be assessed a one-time late fee equal to the greater of thirty-five dollars ($35.00) or ten percent (10%) of the unpaid balance. Thereafter, the unpaid balance may accrue interest at the maximum rate permitted by applicable law until paid in full.
Customer shall also be responsible, to the extent permitted by applicable law, for reasonable costs actually incurred by Eli’s Elite Mobile Detailing in collecting or enforcing a delinquent account, including collection costs, court costs, filing fees, service-of-process fees, and reasonable attorney’s fees.
Any payment received on a delinquent account may be applied first to lawful collection costs, fees, and accrued interest, and then to the outstanding principal balance, to the extent permitted by applicable law.
In no event shall any late fee, interest, collection charge, or other amount imposed under this section exceed the maximum amount permitted by applicable law. If any charge would exceed a lawful maximum, it shall automatically be reduced to the maximum lawful amount.
25Third-Party Payment Processing and Card Information
Credit and debit card payments are processed through third-party payment processors, including Square. Eli’s Elite Mobile Detailing does not directly store customers’ complete payment card information. Payment card information and stored payment methods are maintained and processed by the applicable third-party payment processor and are subject to that provider’s terms, privacy practices, and security procedures.
To the maximum extent permitted by applicable law, Eli’s Elite Mobile Detailing is not responsible for a data breach, unauthorized disclosure, security incident, system failure, or other compromise of payment information resulting from the systems, acts, or omissions of an independent third-party payment processor, except to the extent caused by Eli’s Elite Mobile Detailing’s own negligence, willful misconduct, or violation of applicable law.